Position Title: Virtual Assistant
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: November 2024
Schedule: 6:00 AM - 3:00 PM PHT
Responsibilities:
Adhere to company policies and procedures regarding order processing, artwork creation, and quality control
Create, modify, and prepare artwork for a variety of projects including print, digital media, and merchandise
Ensure all artwork adheres to brand guidelines and project specifications
Retouch and edit images as needed to meet project requirements
Process incoming orders accurately and efficiently using order management systems
Verify accuracy of orders prior to shipment to minimize errors and returns
Coordinate with shipping carriers to ensure timely delivery of orders
Maintain organized work area and inventory storage to facilitate smooth order processing
Communicate effectively with team members to address any order or artwork-related issues promptly
Assist in planning and executing marketing campaigns, creating and scheduling social media posts to engage audience, monitoring and reporting on campaign performance, and helping with the creation of promotional materials and content such as brochures and digital assets.
Handle customer inquiries, complaints and feedback professionally
Qualifications:
Proven experience as a virtual assistant or in a similar role, preferably within the apparel decoration industry
Strong customer service skills with a customer-centric attitude
Excellent communication and interpersonal skills
Experience with order management systems and CRM software
Proficiency in social media platforms and marketing tools
Strong organizational and time management skills
Experience with graphic design (Adobe Suite or Corel Draw is an advantage)
Ability to prioritize critical tasks and work well in a deadline driven environment
Leadership experience and the ability to manage a remote team
Self-motivated and able to work independently with minimal supervision
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